Custom Cycling Apparel FAQ

Starting a custom cycling apparel order with ScudoPro begins with choosing the product you want and sending our design team the information needed to prepare your first design proof.

Follow these steps:

• Find the product you want in the CUSTOM menu.
• Download the design template available in the product description.
• Complete the template with your preferred colors, logos, logo positions, fonts, and other design instructions.
• You do not have to complete the template digitally. You may also draw your ideas directly on the template using a pencil.
• Scan or photograph the completed template.
• Send the template to us by email together with any logos, images, fonts, or other artwork you want included.
• High-resolution artwork is preferred. Vector files such as .EPS are especially useful when available.
• Our design team will review the information and let you know if anything else is required.
• We will prepare a design proof for your review.
• You can request changes before giving final design approval.
• After the design is approved and payment requirements are completed, the order will be sent to production.

Yes. You can send ScudoPro a sketch, photograph, existing design, AI-generated concept, or other visual reference showing what you have in mind. Our design team can use it as a reference to prepare a custom design proof.

Reference images may not always have sufficient resolution or quality for production. Our designers will review the artwork and let you know if higher-resolution images, vector artwork, or additional information are required.

Yes. You can send ScudoPro an image or cycling jersey concept created with AI, and our design team can use it as a visual reference to develop production-ready custom cycling apparel.

AI-generated artwork may need to be recreated, adjusted, separated into garment panels, or redrawn before it can be manufactured. Image quality, resolution, colors, design elements, logos, intellectual-property rights, garment construction, and production limitations may affect how closely the final production design can reproduce the original AI-generated image.

Please review our AI-Generated Images Disclaimer for complete information and conditions.

Your first custom design proof is typically ready within approximately 3 business days, provided we have received all required information, artwork, and design instructions.

Projects that require additional artwork, logo recreation, missing information, or more complex design preparation may require additional time.

The final approval time depends primarily on the number of design changes requested and how quickly the customer provides feedback.

Our design team will work with you through the proofing process until the design is ready for final approval and production.

Yes. ScudoPro uses Pantone C and CMYK as primary color references for custom artwork. If your team, company, or organization requires specific brand colors, please provide the Pantone or CMYK references whenever possible.

We can also work with specific fonts. Some fonts require a commercial license or purchase. If this applies to your project, we will discuss the available options with you before using the font.

Yes. ScudoPro can incorporate team, sponsor, company, event, club, and organization logos into a custom cycling apparel design, provided you have the appropriate rights or authorization to use the artwork.

By submitting logos, trademarks, photographs, images, or other artwork to ScudoPro, you confirm that you have the appropriate rights or authorization to use them.

Yes. ScudoPro can provide logo design assistance. Pricing depends on the complexity of the logo, artwork requirements, and scope of the project.

ScudoPro uses volume-based pricing. The price per item depends on the products selected and the total quantity included in the custom order.

Different custom products can be combined when calculating the overall order quantity. This means your order does not necessarily need to consist of only one type of garment.

Contact our custom team with the products you are interested in and your estimated quantities, and we will prepare a quote based on your project requirements.

To request a custom quote, email custom@scudopro.com with the products you are interested in, estimated quantities, and any design information available.

If your order is associated with a specific event, race, or required delivery date, please include that information with your request so our team can review your production requirements.

Custom orders require 50% upfront to start production and the remaining 50% before shipping.

ScudoPro accepts major credit cards, checks, and wire transfers for custom orders.

Yes. Wholesale pricing may be available depending on quantity, products, production requirements, and design needs.

Contact us with information about your project so our team can review the appropriate pricing options.

Standard production takes approximately 15 business days after design approval and payment.

Shipping and delivery time are additional and depend on the destination and shipping service selected.

International deliveries may require additional time. Customs clearance, import procedures, carrier delays, and other international shipping requirements are not included in the production timeframe.

ScudoPro custom products are manufactured at our privately owned production facility in Colombia, South America.

Our main office is located in Houston, Texas.

Every ScudoPro product includes a size chart as part of the product information.

We strongly recommend comparing the measurements shown in our size chart with an actual cycling garment you already own and that fits you comfortably.

Different brands, fabrics, and product styles may fit differently even when they use the same labeled size.

Yes. Contact our custom team for information about ordering a sizing sample kit for your cycling team, club, or organization.

Size exchange requests for custom-made products are reviewed on a case-by-case basis.

Custom-made products may include garments with logos, names, numbers, images, team designs, or other approved personalization.

Because these products are manufactured specifically for a customer or team, exchange options may depend on the product type, customization, order quantity, and production requirements.

Please contact us within 30 days of delivery with your order information so our team can review the available options.

Please review our Terms and Conditions for additional information.

ScudoPro offers a 30-day guarantee for eligible factory defects.

For complete details and eligibility requirements, please review our Terms and Conditions .

Once ScudoPro receives the product, our team will inspect it to determine whether it complies with the applicable return or exchange policy.

If an exchange is approved, processing time will depend on product availability and whether a replacement product must be manufactured.

For additional information, please review our Terms and Conditions .

An eligible product may be returned using another suitable package if the original packaging is no longer available.

Please pack the product securely to help prevent damage during transportation.

ScudoPro relies on third-party shipping carriers, including but not limited to FedEx and USPS.

The carrier used for an individual order may depend on the destination, service available, shipment requirements, and order type.

FedEx shipments may require a signature at delivery.

We recommend monitoring the tracking information provided after your order ships so you can prepare for delivery.

Shipping and delivery are handled by third-party carriers. ScudoPro does not directly control packages after they have been transferred to the shipping carrier.

However, our team will assist with the information necessary to manage eligible delivery claims with the carrier.

If a package cannot be delivered, the carrier may hold it at a local facility or return it to the sender depending on the circumstances and carrier policies.

Please monitor your tracking information and contact the carrier promptly if a delivery issue appears.

No. ScudoPro currently does not offer local pickup. Orders are shipped to the delivery address provided with the order.

For custom cycling apparel quotes and projects, email custom@scudopro.com .

For general assistance, call ScudoPro toll-free at +1 (866) 707-4495 , Monday through Friday between 9:00 AM and 4:00 PM Central Time, or email info@scudopro.com .