Custom FAQ

HOW DO I START?

Here the steps you have to take to start:

  • Find the product you want in the CUSTOM menu
  • Download the design template you will find in each product description
  • Fill the template the best you can, letting us know colors, logos, logos positions, fonts and all the details you can
  • You do not have to fill the template using a computer, you can do it with a pencil.
  • Scan or take a picture of the filled template
  • Send the template to our email, including attached all the images, fonts or graphic information you might have
  • We prefer images in high resolution or better if in a vector file (.eps)
  • We will confirm receipt of your email
  • Our design team will check if more information is needed or if it's enough to continue to make your first design proof
  • We will ask you if you have any changes to the proof and make them accordingly
  • After design approval and payment we will send to production.

HOW MUCH DOES IT COST TO MAKE MY CUSTOM APPAREL?

The more you order, better the price. Have in mind that you can combine and bundle different product types. We consider the total number of products and not the product type. Download the price list here: Price Grid.

HOW MUCH TIME DOES IT TAKE TO GET MY FIRST DESIGN PROOF?

If we have all the proper documentation, the first design proof will be sent an average of 3 days after we receive your request.

HOW MUCH TIME DOES IT TAKE TO GET MY DESIGN APPROVED?

Our design team is here to help you with your request and will make our best effort to comply with your requirements, however final approval depends on you and the number of changes you request.

I HAVE A DRAFT DESIGN OR A PICTURE OF WHAT I WANT, CAN YOU MAKE A DESIGN BASED ON THIS INFORMATION?

Yes we can, send us an image or picture of what you expect and we will prepare a design proof for your review. However these images might not be enough to use them for production. We will let you know based on what our design team observes while preparing your proof

CAN YOU PRINT USING SPECIFIC COLORS AND FONTS?

Yes we can, please let us know your color requirements and font types. We use pantone-c and CMYK as color reference. Some font types have to be bought, so we must come to an agreement before using them.

CAN YOU PRINT LOGOS OF MY PREFERRED TEAM OR INSTITUTION?

We can only print logos or images that are free for use or that you have the proper authorization to do so. We cannot print logos or images that have been protected by intellectual property.

CAN YOU MAKE A LOGO FOR ME?

Yes. Cost will depend on the complexity of the logo you expect.

HOW LONG DOES IT TAKE MY ORDER TO SHIP?

After design approval and payment, your order will be sent to production. An average of 15 business days to produce and ship and 2 days to be delivered to any US address. Up to 10 business additional business days for international deliveries. Customs or any international shipment requirements are not included in this timeframe.

WHAT ARE THE PAYMENT TERMS?

50% Upfront to start production. 50% before shipping

HOW CAN I PAY FOR MY ORDER?

We accept all mayor credit cards, checks and wire transfers.

HOW CAN I BE SURE OF THE SIZE OF THE APPAREL I NEED?

All our products include, as part of its description, a size chart that you can use as reference. Have in mind that our size chart is based on the European standard, so we encourage you to compare the product that we wan to purchase with an actual garment that you own.

WHAT IF I WANT TO EXCHANGE A PRODUCT FOR A DIFFERENT SIZE?

We offer a 30 day no questions asked size exchange. Please look at our terms and conditions for more info

WHO DO YOU USE FOR SHIPPING?

We rely on third-party couriers to deliver your goods as (but not limited to) FedEx and USPS. Please consider that all Fedex packages will require your signature.

WHAT HAPPENS IF MY PACKAGE GOT LOST OR DAMAGED WHILE IN TRANSIT?

We will not be responsible for any misplacement of the package or any damage to the items that might occur while they are being transported. However, Scudo Sportswear is committed to our customer’s satisfaction and will help you manage your delivery claims.

WHAT IF MY PACKAGE COULD NOT BE DELIVERED TO MY ADDRESS?

If your package could not be delivered to your address, it will be sent back to ScudoPro’s main office located in Houston-Texas. Please contact us to coordinate the correct delivery.

WHERE WILL MY ORDER SHIP FROM?

Our main office is located in Houston-Texas. All our products are shipped from our privately owned production plant located in Colombia, South America.

CAN I PICKUP THE PRODUCT AT SCUDOPRO’S ADDRESS?

Sorry! We currently are not accepting local pickup. All orders will be delivered to your address.

HOW LONG DO I HAVE TO RETURN MY PRODUCT FOR THE GUARANTEE?

We offer a 30 day guarantee for all factory defect products. For more details please check our terms section.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN OR EXCHANGE?

As soon as we receive the product back, we will check that it complies with our exchange policy. If the exchange or return is approved, it will take an average of 3 business days to ship the new jersey or 30 days to make the refund. More info at our terms and conditions section.

I WANT TO RETURN A PRODUCT, BUT I DON’T HAVE THE ORIGINAL PACKAGING

You can always send the products back to us in another package but please pack securely to avoid any damage while in transport.

DO YOU OFFER SIZING SAMPLES?

Yes, we do! Contact us on how to order your sample kit

DO YOU OFFER A WHOLESALE PRICE?

Yes, please contact us letting us know your production and design requirements.

NEED MORE HELP?

Call us directly toll free at +1 (866) 707-4495 . Monday – Friday between 9 am and 4 pm CDT time or email info@scudopro.com

xxx

 

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