HOW LONG DOES IT TAKE MY ORDER TO SHIP?

Your product will be produced upon request (Made to order). An average of 4 days to ship and 2 days to be delivered to US addresses. Up to 10 business days for international deliveries. Customs or any international shipment requirements are not included in this timeframe.

HOW CAN I BE SURE OF THE SIZE OF THE APPAREL I NEED?

All our products include, as part of its description, a size chart that you can use as reference. Have in mind that our size chart is based on the European standard, so we encourage you to compare the product that we wan to purchase with an actual garment that you own.

WHAT IF I WANT TO EXCHANGE A PRODUCT FOR A DIFFERENT SIZE?

We offer a 30 day no questions asked size exchange. Please look at our terms and conditions for more info

WHO DO YOU USE FOR SHIPPING?

We rely on third-party couriers to deliver your goods as (but not limited to) FedEx and USPS. Please consider that all Fedex packages will require your signature.

WHAT HAPPENS IF MY PACKAGE GOT LOST OR DAMAGED WHILE IN TRANSIT?

We will not be responsible for any misplacement of the package or any damage to the items that might occur while they are being transported. However, Scudo Sportswear is committed to our customer’s satisfaction and will help you manage your delivery claims.

WHAT IF MY PACKAGE COULD NOT BE DELIVERED TO MY ADDRESS?

If your package could not be delivered to your address, it will be sent back to ScudoPro’s main office located in Houston-Texas. Please contact us to coordinate the correct delivery.

WHERE WILL MY ORDER SHIP FROM?

Our main office is located in Houston-Texas. All our products are shipped from our privately owned production plant located in Colombia, South America.

CAN I PICKUP THE PRODUCT AT SCUDOPRO’S ADDRESS?

Sorry! We currently are not accepting local pickup. All orders will be delivered to your address.

HOW LONG DO I HAVE TO RETURN MY PRODUCT FOR THE GUARANTEE?

We offer a 30 day guarantee for all factory defect products. For more details please check our terms section.

HOW LONG WILL IT TAKE TO PROCESS MY RETURN OR EXCHANGE?

As soon as we receive the product back, we will check that it complies with our exchange policy. If the exchange or return is approved, it will take an average of 3 business days to ship the new jersey or 30 days to make the refund. More info at our terms and conditions section.

I WANT TO RETURN A PRODUCT, BUT I DON’T HAVE THE ORIGINAL PACKAGING?

You can always send the products back to us in another package but please pack securely to avoid any damage while in transport.

DO YOU OFFER SIZING SAMPLES?

Yes, we do! But only for custom orders. Please look at the sample section https://custom.scudopro.com/kit-fit/

DO YOU SELL ON OTHER WEBSITES?

We sell and offer our products in amazon.com, ebay.com and etsy.com. Some websites refer directly to our store through there blogs or via Facebook and/or Instagram.

CAN YOU MAKE CUSTOMIZED PRODUCTS?

Sure we can! Please refer to our custom site for more info

DO YOU OFFER A WHOLESALE PRICE?

Yes, please contact us at info@scudopro.com letting us know your production and design requirements.

NEED MORE HELP?

Call us directly toll free at +1 (866) 707-4495 . Monday – Friday between 9 am and 4 pm CDT time or email info@scudopro.com

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