ScudoPro Store FAQ
Find answers about ordering ScudoPro cycling jerseys and apparel, including production times, shipping, sizing, exchanges, returns, manufacturing, wholesale orders, and custom cycling apparel.
Orders & Production
Are ScudoPro store products made to order?
Yes. Many ScudoPro products are produced after your order is placed rather than being held as finished inventory.
This made-to-order process allows us to produce the selected product, size, and design specifically for your order.
How long does it take for a ScudoPro store order to ship?
ScudoPro store products are made to order and typically require approximately 4 business days before shipping.
Delivery to U.S. addresses typically takes approximately 2 additional business days after shipment, depending on the carrier and destination.
International deliveries may take up to approximately 10 business days after shipment.
Customs clearance, import procedures, carrier delays, and other international shipping requirements are not included in these estimates.
Where are ScudoPro store products manufactured and shipped from?
ScudoPro's main office is located in Houston, Texas.
Our products are manufactured and shipped from our privately owned production facility in Colombia, South America.
Does ScudoPro offer local pickup in Houston?
No. ScudoPro currently does not offer local pickup. Store orders are shipped directly to the delivery address provided during checkout.
Choosing Your Cycling Apparel
What is the difference between ScudoPro Peloton, Pro, and Elite cycling jerseys?
ScudoPro offers different cycling jersey constructions and fits so riders can choose the option that best matches their riding style and performance needs.
- Peloton Jersey: Designed with a more relaxed, club-style fit for riders who prefer additional comfort and a less aggressive silhouette.
- Pro Jersey: Offers a more performance-oriented fit with technical fabrics and a closer fit to the body.
- Elite Jersey: Designed with a more aerodynamic construction and a streamlined fit for riders looking for a race-inspired feel.
Always review the product description and size chart for the specific jersey before ordering, as construction and fit may vary by model.
How should a cycling jersey fit?
A cycling jersey should fit close enough to the body to reduce excess fabric and movement while riding, but it should not restrict breathing, movement, or comfort.
Riders who prefer a more relaxed fit may prefer a club-style jersey, while riders focused on performance or aerodynamics may prefer a closer or more race-oriented fit.
We recommend comparing the measurements in the ScudoPro size chart with a cycling jersey you already own and that fits you comfortably.
What is the difference between a relaxed, performance, and aero cycling jersey fit?
The main difference is how closely the jersey follows the shape of the body.
- Relaxed fit: Provides more room through the body and is generally preferred by riders looking for comfort and a less restrictive feel.
- Performance fit: Sits closer to the body and is designed to balance comfort, mobility, and aerodynamic efficiency.
- Aero fit: Uses a more streamlined construction intended to reduce excess fabric and create a closer race-oriented fit.
Are ScudoPro cycling jerseys available for men and women?
ScudoPro offers cycling apparel in a range of styles and fits. Availability may vary by product, so please review the specific product description, fit information, and size chart before ordering.
Do ScudoPro cycling jerseys provide UV protection?
UV protection depends on the specific ScudoPro jersey model and fabric.
For example, some ScudoPro performance jerseys use fabrics with higher UV protection ratings than our more basic or relaxed-fit models. Please review the technical specifications in the individual product description for the exact UV rating.
What materials are used in ScudoPro cycling jerseys?
ScudoPro cycling jerseys use technical performance fabrics selected for cycling applications, including moisture management, breathability, stretch, comfort, and performance.
Fabric construction varies by jersey model. Some higher-performance ScudoPro jerseys use Italian technical fabrics and additional performance features.
Please review each product description for the fabric and technical specifications of the specific jersey.
Do ScudoPro cycling jerseys have rear pockets and full-length zippers?
Many ScudoPro cycling jerseys include features such as rear storage pockets and full-length front zippers, but specifications may vary depending on the model and product.
Please review the individual product description for the exact features included with the jersey you are considering.
How should I wash and care for my ScudoPro cycling jersey?
To help preserve the fit, colors, and performance fabrics of your cycling apparel, follow the care instructions provided with the garment.
As a general guideline, cycling apparel should be washed gently and protected from excessive heat, harsh chemicals, and abrasive washing conditions.
Does ScudoPro sell both ready-to-order and custom cycling apparel?
Yes. ScudoPro sells ready-to-order cycling jerseys and apparel through our online store and also designs and manufactures custom cycling apparel for individual riders, teams, clubs, events, companies, and organizations.
Store customers can shop existing ScudoPro collections, while custom customers can create products using their own colors, logos, artwork, design ideas, or AI-generated concepts.
To learn more about custom products, visit our Custom Cycling Apparel section.
Can ScudoPro help me choose the right cycling jersey?
Yes. If you are unsure which ScudoPro jersey, fit, or product is right for you, contact our team and let us know how you ride, the type of fit you prefer, and what features are most important to you.
You can reach us at info@scudopro.com .
Sizing & Fit
How do I choose the correct size for a ScudoPro cycling jersey or apparel product?
Every ScudoPro product includes a size chart as part of the product information.
We strongly recommend comparing the measurements in the ScudoPro size chart with a cycling garment you already own and that fits you comfortably.
Different cycling brands, fabrics, fits, and garment styles may fit differently even when they use the same labeled size.
Please review the size chart for the specific product before placing your order.
Does ScudoPro offer sizing sample kits?
Yes, but sizing sample kits are available for custom orders.
If you are ordering custom cycling apparel for a team, club, or organization, please contact our custom team for information about sizing sample options.
You can also visit our Custom Cycling Apparel section for more information.
Exchanges, Returns & Guarantee
Can I exchange a ScudoPro store product for a different size?
ScudoPro offers a 30-day size exchange for eligible store products.
Eligibility and conditions may vary depending on the product and order. Please review our Terms and Conditions for complete details.
How long do I have to report a factory defect?
ScudoPro offers a 30-day guarantee for eligible factory defects.
For complete eligibility requirements and additional information, please review our Terms and Conditions .
How long does ScudoPro take to process an approved return or exchange?
Once ScudoPro receives the returned product, our team will inspect it to confirm that it meets the applicable return or exchange requirements.
If a size exchange is approved, the replacement product typically ships within approximately 3 business days, depending on product availability and production requirements.
Approved refunds may require up to approximately 30 days to process.
Please review our Terms and Conditions for complete details.
Can I return an eligible product without the original packaging?
Yes. If the product is eligible for return, you may send it back in another suitable package if the original packaging is no longer available.
Please package the product securely to help prevent damage during transportation.
Shipping & Delivery
Which shipping carriers does ScudoPro use?
ScudoPro uses third-party shipping carriers, including but not limited to FedEx and USPS.
The carrier used for a specific order may depend on the shipping destination, service availability, package requirements, and order type.
Do FedEx shipments from ScudoPro require a signature?
FedEx shipments may require a signature at delivery.
We recommend monitoring the tracking information provided once your order has shipped so you can prepare for delivery.
What happens if my ScudoPro package is lost or damaged during shipping?
Shipping and delivery are handled by third-party carriers. ScudoPro does not directly control packages after they have been transferred to the carrier.
However, ScudoPro is committed to helping customers and will provide available information and assistance for eligible shipping or delivery claims.
What happens if the carrier cannot deliver my ScudoPro package?
If the carrier cannot deliver your package, it may be held at a local carrier facility or returned to the sender depending on the carrier's procedures and the circumstances of the delivery attempt.
Please monitor your tracking information and contact the carrier promptly if a delivery problem appears.
If the package is returned, contact ScudoPro so our team can review the available redelivery options.
Custom & Wholesale Orders
Does ScudoPro make custom cycling jerseys and apparel?
Yes. ScudoPro designs and manufactures custom cycling jerseys, cycling apparel, and team products for riders, clubs, teams, organizations, events, and companies.
Our custom team can work from design instructions, sketches, logos, existing artwork, and AI-generated design concepts.
Visit our Custom Cycling Apparel section to learn more about the custom design and ordering process.
Does ScudoPro offer wholesale pricing?
Yes. Wholesale pricing may be available depending on the products, quantity, production requirements, and design needs.
Contact us at info@scudopro.com with information about the products and estimated quantities you need.
ScudoPro on Other Marketplaces
Does ScudoPro sell products on Amazon, eBay, or Etsy?
ScudoPro products may also be available through third-party marketplaces, including Amazon, eBay, and Etsy.
Product selection, pricing, availability, shipping terms, and return policies may differ depending on the marketplace where the purchase is made.
Purchases made through a third-party marketplace may be subject to that marketplace's own policies and procedures.
Need More Help?
How can I contact ScudoPro customer support?
Call ScudoPro toll-free at +1 (866) 707-4495 Monday through Friday between 9:00 AM and 4:00 PM Central Time.
You can also email us at info@scudopro.com .