Return & Exchange Policy

General Return Policy

The standard 30-day return and exchange policy applies to eligible ready-made products purchased directly through ScudoPro.com.

CUSTOM AND TEAMSTORE ORDERS ARE EXCLUDED FROM THE STANDARD 30-DAY RETURN AND EXCHANGE POLICY. These products are made specifically for individual customers, teams, clubs, or organizations. They are non-refundable, and size exchanges are available only when pre-approved in writing as described in the Custom & Teamstore Orders section below. Manufacturing defects are addressed separately under our Product Quality Guarantee.

Amazon purchases and products purchased at events or expos are subject to the separate conditions described in their respective sections below.

• Eligible ready-made ScudoPro.com items must be returned within 30 days of the original purchase date.
• Products must be new, unused, unworn, and in perfect condition.
• Items must be returned in their original condition and packaging.
• Amazon purchases, event or expo purchases, and Custom & Teamstore orders are subject to separate return and exchange conditions.

Please allow 2–3 business days for eligible credits to be processed after we receive and inspect the returned item(s). The amount credited to your original payment method will include the price of the eligible item(s) and applicable taxes charged at the time of purchase.

Original shipping charges are non-refundable unless the product was damaged, defective, or an incorrect item was shipped and a replacement has not been accepted.

We recommend returning items using a trackable shipping service such as UPS Ground or insured USPS so that proof of delivery is available. We also recommend reusing the original shipping carton and packing materials whenever possible.

ScudoPro.com Purchases

If you purchased a ready-made, non-custom product directly through ScudoPro.com, you may request a return or exchange within 30 days of the original purchase date.

This is the standard return and exchange policy for eligible ready-made products purchased through our website. It does not apply to Custom or Teamstore orders, even when those orders are processed through ScudoPro.com.

To qualify for a return or exchange:

• The product must be returned within 30 days of the original purchase date.
• The product must be new, unused, unworn, and in perfect condition.
• The item must be returned in its original condition and packaging.

If you are requesting a size exchange, the replacement item will be subject to product availability.

Customers are responsible for return shipping costs unless the product was damaged, defective, or an incorrect item was shipped.

Please review the return procedure at the end of this policy before shipping any product back to ScudoPro.

Event & Expo Purchases

Products purchased in person at cycling events, races, expos, trade shows, festivals, pop-up stores, or similar events may have different return and exchange conditions from eligible ready-made products purchased through ScudoPro.com.

Not all products purchased at an event or expo are eligible for a return, refund, or exchange. Eligibility may depend on the specific product, collection, promotion, event, product condition, available inventory, and circumstances of the purchase.

For this reason, all requests involving purchases made at an event or expo are reviewed individually on a case-by-case basis.

Before returning or shipping any event-purchased product to us, please contact info@scudopro.com and provide:

• Your name and contact information.
• The product you purchased.
• The size and quantity, when applicable.
• The name of the event or expo where the purchase was made.
• The approximate purchase date.
• Proof of purchase, if available.
• A brief explanation of why you are requesting a return or exchange.
• Photos of the product if the request involves a defect or product-quality issue.

Once we receive this information, our team will review the purchase and confirm whether the product qualifies for an exchange, return, refund, or another available solution.

Please do not ship an event or expo purchase back to ScudoPro unless your return or exchange has been approved in advance. Products returned without prior authorization may not be accepted or processed.

Amazon Purchases

If your product was purchased through Amazon, all returns must be processed directly through Amazon.

Returns

Please follow Amazon's return procedure to ensure a smooth process. By initiating your return through Amazon, you will be able to receive the applicable return shipping instructions and complete your return according to Amazon's policies.

Once Amazon receives and processes your returned item, any applicable refund will be issued according to Amazon's return and refund policies.

Exchanges

Amazon generally processes product replacements or exchanges according to its own platform policies and availability. If a direct exchange is not available, you may need to:

1. Return the original item through Amazon according to Amazon's return procedure.
2. Place a new order for the desired size or item.

Important Notes

• Returns and refunds for Amazon purchases are handled through Amazon.
• We are unable to process returns or exchanges through our website for orders originally placed through Amazon.
• The ScudoPro RMA procedure described at the end of this policy does not apply to Amazon purchases.

Custom & Teamstore Orders – Final Sale, Size Exchanges & Manufacturing Defects

Sizing Responsibility

Customers are responsible for selecting the correct size at purchase. Please review the size charts and fit information before placing your order.

An incorrect size does not qualify a Custom or Teamstore product for a refund. Customers who purchased Size Exchange Protection at checkout may request an eligible exchange under the terms below. Without protection, an exchange is available only if separately agreed to in writing as part of the original order.

Size Exchanges with Size Exchange Protection

If Size Exchange Protection was purchased at checkout with the original eligible Custom or Teamstore order, ScudoPro will process a qualifying exchange according to the Size Exchange Protection Terms & Conditions.

• Submit the RMA request within 30 calendar days of receiving the jersey.
• Each protection purchase covers one eligible jersey and one exchange within the same order; additional protections do not entitle the same jersey to repeated exchanges.
• The original jersey must be unused, unwashed, unaltered, and in good condition, and must be returned and inspected before a replacement is processed.
• A size-only exchange keeps the original model and design and has no additional product charge.
• An eligible fit or model upgrade may be approved if available; any price difference must be paid. The original artwork, logos, colors, and customization must remain unchanged.
• The customer pays to return the original jersey. ScudoPro pays shipping for the approved replacement; international duties and taxes are excluded.
• Size Exchange Protection does not provide refunds, reimbursements, or store credits, except where required by applicable law.
• Written authorization is required before shipping the original jersey. The RMA process verifies purchased coverage and eligibility; it is not a requirement to have arranged a separate exchange agreement before checkout.

Size Exchanges Without Size Exchange Protection

Custom and Teamstore purchases made without Size Exchange Protection are final sale and not eligible for size-related refunds or exchanges, unless ScudoPro expressly agreed in writing to a size exchange arrangement as part of the original order. Any such exchange must follow the agreed conditions and the RMA authorization process. An exception for a manufacturing defect or incorrect item is handled separately below.

Product Quality Guarantee

We take great care to manufacture and deliver high-quality products.

If your Custom or Teamstore jersey or other product arrives with a manufacturing defect, such as a broken zipper, defective stitching, loose seams, or another production-related fault, you may submit a warranty claim for review.

If the issue is confirmed as a manufacturing defect, we will arrange an appropriate solution, which may include repair, replacement, or another remedy in accordance with our warranty policy.

To submit a claim:

1. Contact our support team within 7 days of receiving your order.
2. Provide your order information and photos clearly showing the issue.
3. Allow our team to review the claim and confirm the appropriate solution.

Approved Custom and Teamstore size exchanges, as well as authorized product-quality returns, must follow the RMA procedure described at the end of this policy.

For full details, please refer to our Terms and Conditions .

How to Request a Return or Exchange

If your purchase qualifies for a return or exchange under the applicable section of this policy, please follow the procedure below.

This procedure applies to:

• Eligible ready-made products purchased directly through ScudoPro.com.
• Eligible Custom apparel exchanges covered by Size Exchange Protection, separately agreed exchanges, or authorized defect returns.
• Eligible Teamstore exchanges covered by Size Exchange Protection, separately agreed exchanges, or authorized defect returns.
• Approved Event & Expo returns or exchanges when instructed by ScudoPro.

Do not use this procedure for Amazon purchases. Amazon purchases must be returned directly through Amazon according to Amazon's own return procedures.

Questions About a Return or Exchange?

If you are unsure whether your purchase qualifies for a return or exchange, please review the applicable section above or contact us before sending the product back.

You can contact ScudoPro at 866-707-4495 or by email at info@scudopro.com .